Steps to ensure FlashAcademy runs smoothly on your devices.
Ensure the IT team in school have performed a whitelisting process to avoid the platform being blocked by any firewalls. You can find out which domains need to be whitelisted in our Technical Guide.
Please ensure that the FlashAcademy app has been granted device permissions. These include camera and microphone (and storage for Android devices).
Ensure that devices have up to date operating systems and are running an up to date version of the FlashAcademy app.
Login details/Resetting passwords
Sometimes, pupils may struggle to log in because of lost or misplaced login credentials. You can access usernames through the Teacher Dashboard > User Admin > Students. Whilst passwords aren't stored in the Teacher Dashboard, you can reset pupil passwords following these steps.
When using FlashAcademy's Web App or Teacher Dashboard on a laptop or PC, it is a good idea to clear cache to avoid browser errors and speed up loading time. Just follow these steps!