If you're having trouble granting microphone access to the FlashAcademy web application, this guide will help you troubleshoot the issue on common browsers and operating systems.
Before You Begin
Before troubleshooting browser settings, please ensure your microphone is properly set up:
- Check that your microphone is properly plugged in to your device.
- Make sure your microphone isn't muted (check for a physical mute switch on the microphone or headset).
- Test your microphone in another application to confirm it's working correctly.
Checking Device Settings
For Windows:
- Right-click on the speaker icon in the taskbar and select "Open Sound settings".
- Under "Input", select your microphone from the "Choose your input device" dropdown.
- Speak into your microphone and check if the blue bar under "Test your microphone" moves.
For Mac:
- Click the Apple menu and select "System Preferences".
- Click on "Sound" and then the "Input" tab.
- Select your microphone from the list of devices.
- Speak into your microphone and check if the input level meter moves.
If your microphone is working in these settings but not in your browser, proceed with the browser-specific instructions below.
Browser-Specific Instructions
Google Chrome
- Open Chrome and click the three-dot menu (⋮) in the top right corner.
- Select "Settings" from the dropdown menu.
- In the left sidebar, click on "Privacy and security."
- Under "Privacy and security," click on "Site settings."
- Scroll down and click on "Microphone." Here you can:
- Toggle "Sites can ask to use your microphone" on or off.
- Review your blocked and allowed sites.
- To remove an existing exception or permission: To the right of the site, click the trash can icon.
- To allow a site that you have already blocked: Under "Not allowed," find the site's name and click on it. Then change the microphone permission to "Allow."
Note: If you're using a Chrome device at school, your network administrator may have set camera and microphone settings for you. In that case, you won't be able to change these settings yourself and you may need to contact your IT department for support.
Microsoft Edge
- Open Edge and click the three-dot menu (...) in the top right corner.
- Select "Settings" from the dropdown menu.
- In the left sidebar, click on "Cookies and Site Permissions".
- Under "All permissions," click on "Microphone"
- Toggle on "Ask before accessing (recommended)" Here you can:
- Toggle "Sites can ask to use your microphone" on or off.
- Review your blocked and allowed sites.
- To remove an existing exception or permission: To the right of the site, click the trash can icon.
- To allow a site that you have already blocked: Under "Not allowed," find the site's name and click on it. Then change the microphone permission to "Allow."
Firefox
- Click the menu button (≡) and select "Settings".
- Scroll down to "Privacy & Security".
- Under "Permissions," find "Microphone" and click the "Settings..." button.
- Here you can see which sites are allowed or blocked. You can remove individual sites or change their status.
- Make sure "Block new requests asking to access your microphone" is unchecked.
Safari
- Click "Safari" in the top menu bar and select "Preferences".
- Go to the "Websites" tab.
- Select "Microphone" from the left sidebar.
- Find the FlashAcademy app and select "Allow" from the dropdown next to it.
- At the bottom, ensure "When visiting other websites" is set to "Ask" or "Allow".
Additional Troubleshooting Tips
- Restart your browser: Sometimes, a simple restart can resolve permission issues.
- Check for browser updates: Ensure you're using the latest version of your browser.
- Try a different browser: If the issue persists, try using a different browser.
If you continue to experience issues after following these steps, please contact our support team at support@flashacademy.com for further assistance.